Courtesy Chevrolet

Eric Steffes was great. He was very informative and patient.

Matt K.,

My salesman was extremely helpful and worked hard to find the truck with the options I needed. It was the best auto purchasing experience of my life.

Anonymous,

In 2005, I made a stop at the dealership to look over their new vehicles at that time. The salesman that was assisting me, I just did not get a good vibe from him and left the dealership and bought a Saturn. So when I found out that Courtesy was the dealer for Costco, I was not too happy but gave it a try anyway. David has completely change(d) my outlook towards this dealership where I will recommend them in the future. I don't remember the salesman name on the visit in 2005.

Anonymous,

Bryan,
I just wanted to inform you that Scott was great..came out helped me and answered all the question I needed. I was not sure if I wanted to go the dealership route considering how the sales guys are always trying to get there money and not really concerned about your needs. This experience was great, the guy came out and basically cut all the crap out, was nice, easy going, made me and my friend feel comfortable, no rush, honest and knowledgeable about cars. I really liked my experience and so did my friend. I would definitely feel confident on buying a vehicle from your lot(internet people only) I do not want to deal with those pushy sales guys. I just ended up getting irritated with them and can't concentrate on what the task at hand really is.
Well thank you, your sales people are layer back and calm and friendly....LOVE IT. I would feel confident referring my experience to friends. The internet sales team is awesome.....
Thank you and keep up the good work.
PS. those sales people could learn a thing or two from the internet used car sales people.

C. Rodriguez,

THANK  YOU ALL FOR A WONDERFUL CAR-BUYING EXPERIENCE.
I AM GLAD THAT ALL OF MY PAPERWORK WAS DONE PRIOR TO MY PURCHASE - IT EXPEDITED THE PROCESS ENTIRELY.
I DID NOT FEEL PRESSURED.
I LOVE MY NEW 2010 COBALT.   THE RIDE IS A LOT QUIETER & SMOOTHER THAN MY 2006.
THE EXTERIOR COLOR (WHITE) IS PERFECT.  I WILL PRETEND THAT IT IS A MERCEDES.  HA HA!
HOPE WE CAN DO BUSINESS AGAIN IN ANOTHER 5 YEARS.
I WILL CERTAINLY REFER ALL OF MY FRIENDS TO YOUR DEALERSHIP.
THANK YOU ALL ONCE AGAIN.
MERRY CHRISTMAS TO ME, TO YOU, AND THE ENTIRE COURTESY CHEVROLET FAMILY AND THEIR FAMILIES.
CC:  PLEASE FORWARD TO TAMMY (I DON'T HAVE HER E-MAIL ADDRESS OR BUSINESS CARD AVAILABLE - SORRY TAMMY).

P. Rodriquez,

SCOTT,

WE BOUGHT A 2009 MALIBU FROM COURTESY, AND ARE VERY HAPPY WITH BOTH THE CAR AND THE BUYING EXPERIENCE.  THE PEOPLE WHO HANDLED THE DEAL FOR US DID AN EXCELLENT JOB.  IT WAS OUR BEST EXPERIENCE EVER WITH A CAR PURCHASE.  AND IT'S A GREAT CAR, TOO.

Richard,

From Costco Auto Program Member Services:

Everybody was fantastic, it was the easiest transaction iv ever had; it was also almost equal to a life changing experience. I usually buy cars every 1-3 year; David Blakenship was straight forward and honest. I didn't plan on buying Camaro, but his knowledge and expertise helped me decide that the Camaro was my best bet; I will use your services again, Thanks.

Garrett M., Avondale, AZ,

I am writing to say how much I enjoyed Jeff as my salesman for my recent purchase of a Chevy Cobalt. I felt he was up front and honest about everything. He absolutely wasn't the hard sell rip your throat out kind of car salesmen. He simply laid out all the options and told me the details. If wasn't interested in a car, he didn't keep at it, we just moved along to the next one. I appreciate that level of courtesy. He also did a great job of comparing the various cars we looked at, but not in a uptight salesman kind of way. His way was more of a "I'm your buddy and I'm trying to help you" kind of way. I truly believe he worked hard to get me the best deal he possibly could and I definitely appreciate that. The company is called Courtesy Chevrolet and Jeff was nothing but courteous. I would recommend him to any of my friends or family and you can take that to the bank.

Susan & Brit R.,

Bravo to You!

I watched the story on the news tonight that showed your company giving a car to the widow of the young man brutally gunned down in west Phoenix. You brought tears to my eyes. You showed a compassion for the woman and her family that doesn't seem to exist in our modern times. Bravo to you! Wonderful thing you did. May everyone in AZ know of this kindness and may your reward come to you in this life as well as the hereafter. Please let everyone that helped make this decision know that they have the heart of a lion, that they are truly blessed. In the future I will look to use your business for my automobile needs as you have shown to be honest and human.

Annonymous,

my parents own a traverse ltz...it runs so smooth....and such a beauty!! i love it!!

55js,

Hey David:
I SOOOOOO love the Camaro - I've already put 3,400 miles on in - in, what, 5 weeks?  GOOD LORD!
EVERYONE thinks this is the hottest car - I tell them, "If you want one, David at Courtesy will ROCK IT OUT for you!"
I am so glad to have made this purchase.
One thing I'll share with you, which you may choose to let other clients know... I was a little "off-put" at first with the Turn By Turn Navigation through On-Star - I'd grown so accustomed to SEEING THE MAP (i.e. NOT WATCHING WHERE I WAS GOING because I was WATCHING the GPS MAP).  WELL, that lasted all of about 3 days, and now I'm THRILLED to NOT have the map to look at.  I know ahead of time the approximate time and miles it's going to be - and when the On-Star Advisor comes on, they're always ready to make sure I'm going where I need to get to.  It's SO MUCH BETTER than traditional GPS!  You can tell 'em "Garrett Said So!"
Thanks, again, David!
Have an awesome day!

Garrett M.,

Dear George:
When I called you this past Saturday in an attempt to purchase a car through the Costco Program but did not want the high pressure and manipulation I had experienced at the past three dealerships I had been to, you promised me that it would be a pleasurable experience and let me say from you to Yban Osa to the pro group and finance department it was just exactly that.
In fact, I was so pleased that, as you know, my son purchased a Silverado from your dealership this past Monday.
Please forward this e-mail to all of your superiors and let me say thank you to them for treating customers the right way.  In the future I will refer as many people to your dealership as possible as long as you and Paul treat them like you did my son and myself.
There is an old adage that states, "You get more flies with honey than you do with vinegar," and Courtesy Chevrolet certainly lives up do its name.

Steve G.,

Hello George,
Yesterday we made the drive to Phoenix to look at a Silverado. Our initial contact began through the internet sales with Jeff Wondoloski earlier in the week. When we arrived, he had a Silverado out front ready for us to look at/take for a drive. We walked down to the lot to look at others but came back to the one he had selected based on what we had emailed back and forth, and talked about on the phone. Then he and George Salman went to work on coming up with price and payments we wanted. George worked a miracle and we had a deal. While we were waiting on results, we had lunch back in the Cafe -- very nice and thank you for lunch. We met up with Rudy Ramirez then moved on to Martha Keith. We'll be seeing Rudy again when we come up to get alarm system installed. Martha is an absolute delight and made the tedious paper-signing drill a good time -- we wanted to stay and keep talking with her. Everyone of your staff we came in contact with greeted us warmly and asked if we were getting everything we needed. We have to say that it was the most positive car-buying experience we have had in years and wanted you to know that your staff really did provide world-class service and we truly appreciated it.

Frank Bornt,

To Whom It May Concern:

I just wanted to send a note to let you know how pleased I was have Al Dimperio help me purchase my new Siilverado.  He took the time to listen to my needs and made sure each need was addressed.  I will be sending everyone I know to see Al and the team at Courtesy.  Thanks!!!

Michael D.,

Scott,

You did great and did everything right.  This was the first time I had ever shopped for an auto on-line.  You were very prompt in all your responses to my questions.

I am very happy with my new car.

Thanks again for your help.

Bruce Erickson,

Dear Al Dimperio and to whom it may concern,

I would like to take this time to thank you for the excellent customer service you provided me on my new car purchase. I went to several dealerships trying to find the best deal, and was throughly impressed on how I was treated by you. It was not only that you were able to get the best price in the valley, but the very professional conduct you displayed throughout the transaction. It is refreshing to know that there are individuals of your caliber working in the auto sales industry. I do not have any resevations now referring both family and friends to Courtesy Chevrolet, and especially to Mr. Dimperio. It is easy to see why Courtesy Chevrolet has been in business for fifty years, with employees like yourself.

Sincerly,

Jeff Hallberg,

Proud new owner of a Courtesy Chevrolet car

Jeff Hallberg,

Good morning,

I would like to take this time to inform you that one of your staff members, Eric Steffes, has provided me with a level of service that has been second to none. I must say that I truly appreciate all of his assistance with the purchase of two vehicles, and he is one of the main reasons that I will consider to do business with your dealership again in the near future.

Please extend my sincerest "Thank You" to Eric. In my opinion, he truly is a very important asset in your organization.

Respectfully,

Jesse S. Rendón

Jesse S. Rendón,

Dear Boomer,

I wanted to personally Thank you for the superior service I received at Courtesy Chevrolet you made my process smooth and effortless from the start to the finish. When they say it's the House Of Courtesy they mean it! My Vehicle is great and the paperwork was a breeze? You walked me through everything and I was kept well informed of all my service needs.

The pro shop was great, they helped me pick out colors and get my vehicle ready for the road and I was pleased with everything.

But most of all, I love the service that Boomer gave me, he was honest and real, just like a brother would be? And I thank him for that. He took time to show me everything and made sure it was right. He followed up with me on the phone to let me know how things were going and when my car would be ready.

Boomer truly made it "The House Of Courtesy" for me? Thanks Boomer !!

Kindest Regards

Shelly Frederick,

Ralph,

The response I received was in an outstanding and timely manner.  Will be looking forward to meeting your staff next time I'm in town.

Thanks

Leroy Martinez,

Dear Scott,

Thanks for checking with me, I appreciate it. So far I am 100% satisfied with my trailblazer, and am very thankful for all your help

I have spread the news to all of my friends and coworkers that are looking for vehicles, assuring them that my car-buying experience was one of the best I have had

Thanks Again for all your help!

Constance White,

Hi Ralph,

Boomer has been assisting me and he has been great... I have not made a decision on a vehicle yet, but it has nothing to with my customer service which has been excellent!

Thank you

Rick Schaefer,

Thank you, the response i have received from my Internet inquiry has been very good, I am impressed with the way your team can make shopping for an automobile a hassle free undertaking.

Keep up the good work.

Thanks again,

Bob Foster,

Dear Mr. Salman:

The staff of your organization has taken care of everything I've asked for promptly.  Of all the organizations I've been in contact with, the service given to me by your organization was the best.  When my decision is made at the end of the month, I will definitely contact Courtesy.

Sincerely,

Leonard Jazwinski,

Gentlemen,

I figured I could kill two birds with one stone in replying to both of you. This past weekend I purchased an 06 Avalanche with the 0% financing program. Ricky Colter was my salesman and Marcus Fortence was the finance contact. First Ricky, he is a very enthusiastic, personable addition to your sales force. I had been out looking at used trucks all day and not finding what I wanted. I had spoke to him on the phone in the morning before I started my second day of searching and told him I'd give him a shot at a deal later in the day. I was disappointed in what I had seen through out the day and had called it quits. Courtesy was on the way home and I remembered what I had told him so I stopped by. He showed me a used truck buried in the back 40 and was going to have it brought out for a test drive. That would have taken some time so I passed at the moment. We then went back and worked up the numbers on the used vs. a new. The new pricing was a little more than what I wanted for a monthly payment but with what was offered for my trade in (higher than what had been offered anywhere else) and the 0% financing, it was too much to pass up. No buyers remorse here, I'm very satisfied with the deal. Ricky truly seems to enjoy working at Courtesy and the family environment that you display. I enjoyed working with him. Secondly, Marcus. He has a very professional attitude. He took his time in explaining the different options available in additional protection plans, explaining the gap insurance option and he had all the paperwork in place for immediate signing. He had had a very long day with all the business generated and he was a little fuzzy around the edges (which I can relate to with my profession) but he was still at the top of his game at the end of the day. Overall a very good buying experience. One small critique would be the length of time it took to get all the paperwork finished because of the amount of business that you had that day. Probably not much that can be done about it when you have programs running like the 0% but it did make for an impatient wait. Also, a thanks to Tony in aftermarket parts. He hooked me for an alarm system that I'm glad I purchased, I plan on having this truck around for a long while.

Thanks again,

Tom Keohane,

Hi Boomer!!!

You are the reason we came to Courtesy Chevrolet! You did such a wonderful job with corresponding with me and your response time was incredible! I appreciate your kindness and honesty, and most of all, we appreciate you referring us to such an incredible young man, Eric Steffes. He was so sweet and we loved him so much! He made an amazing impression on me personally. He was so personable and open with us, it felt like he was family!  Eric really appreciated you sending us to him at the Courtesy Chevrolet tent Sale! We enjoyed working with Eric immensely! We also enjoyed meeting Mark Gruwell, one of Courtesy Chevrolet's owners. He was a genuinely kind person, very sweet... I was over all very impressed with Courtesy Chevrolet! Again, I say thank you for your kindness, and not giving up, but sending us to a place where we feel we found a perfect fit for my husband!!! I love the vehicle too, although I will miss my Mercury Mountaineer, our new Chevrolet is really nice and I'm sure in time I will grow to love it just as much! I'm looking forward to seeing you and your co-workers in the future, as I come to Courtesy Chevrolet to have my vehicle serviced! I wish you peace and blessings!  In His Peace }

Charmaine Todd,

To whom it may concern,

I just want to let management know that Al Dimperio is a wonderful sales person.  After scheduling an appointment, when I arrived at Courtesy Chevrolet I must say that I did have an attitude because no other dealership had the car that I wanted. So, I talked to Al and explained my situation. Al walked me right out to the car of my dreams.  Al Dimperio was so helpful and funny that I bought the car and didnt have to worry about anything. Al helped me through it all, me being a first time car buyer and all. Al made me feel so warm like I was part of his family. I will recommend Al Dimperio and Courtesy Chevrolet to everyone I know. I love my car so much and I can honestly say that without Al I would be driving a bucket : )

Al Dimperio got me into a green 2002 Chevy Blazer for $15,000... I LOVE HIM!

Shikoya Walton,

I bought the 2006 Cobalt for my niece and I feel that if it was not possible to do it almost entirely on the internet I probably would not have done it. Dealing with your web site and Boomer Nichols was a wonderful experience. Boomer was very quick in responding and was polite, knowledgeable and helpful. The only thing I would like to change about your web site is the fact that the actual photos of the cars were not shown... Just generic catalog photos, and not the correct colors for each car listed. The Cobalts shown were all silver or red. No white ones were shown or listed... Which was what I was loooking for, so I had to call and ask for pictures.

Sincerely,

Patricia Tait,

To whom it may concern;

From my first phone call to Courtesy Chevrolet to the final "hand shake" when I bought my car, you guys were a CLASS ACT.

As I told my salesman Bill Yeates, in the past I managed a used car dealership in NY.  Because I know how I treated my customers, I expected nothing less. Before I found Courtesy I visited another Chevy dealer in the Mesa area.  After 6 hours and a "hand shake" I was told the deal was a "losing deal" for the Mesa dealer and was not going to be honored their management.

When I told Bill this, he informed me that I was now a part of the Courtesy Chevrolet family and would be treated as such.  And that turned out to be "NO BULL", because Bill Yeates and everybody at Courtesy Chevrolet was amazing!

It's now very clear where I will continue to shop for cars.  And, because I manage a 150+ person staff, I will be sure to pass the word to everyone on my team.

Once again, THANKS!!!!

Regards,

Jay Harney,

At the present time I am working with Paul Crossan and Mike Klenofsky. I am very pleased with their professional attitude.

This is why I am a returning customer.

Thank you for your time,

Dorella Wilson,

Ryan Strait was the best of any car dealership (about a dozen responded in all)  in responding to my internet query about an SUV... He is an asset to your company.

Sydney Hay,

I sent an email to your establishment requesting information about used cars that were available. I thought it would've been a few days before I was contacted by a sales representative. I was contacted  Al Dimperio by email. He had sent me several emails before I had a chance to respond to his. I didn't read all of them but, the couple I did read were very professional, informative and not in any way at all  "pushy".  Because of my dealings with Al, I will definitely purchase my next vehicle from Courtesy Chevrolet.

Please let him know I appreciate the information he shared with me.

Sincerely,

Theresa Jones,

I recieved your email this morning in regards to my service from courtesy chevrolet. David Blankinship responded quickly and gave me all the information I needed. It seems to be that the company is running pretty well. Thank very much for askiing it shows that the company cares about its customers.

Heather Smith,

Subject: My car purchase from Courtesy Chevrolet

You guys were great!

Lori A. Murphy,

I think Scott did a great job. He has responded to me several times and has helped me answer a lot of the questions I had about the Cobalt. If we do indeed purchase a Cobalt, Mr. Worthy would be on the top of my list to purchase from.

Thank you for everything.

Casey Lepkowski,

Adrian Fajardo responded to my online inquiry within 10 minutes of my completion of the web site's form... He provided me with several choices and great price discounts on each one.  Adrian called me up soon after sending the emails just to make sure that I had received my price quotes and the descriptions of four HHR's he had selected for me.

Adrian made the whole process completely painless and for the first time in my life I actually enjoyed buying a car!  I flew to Phoenix from Albuquerque, NM to buy my new HHR from Adrian and Courtesy Chevrolet because of the exceptional services, price and a larger selection of HHR's in stock. I highly receommend both Adrian Fajardo and Courtesy Chevrolet to anyone considering a new Chevrolet.

Dr. Elizabeth Archuleta,

Our Experience at Courtesy Chevrolet was very pleasant and stress free. We are pleased with the deal we got for the Avalanche, and we really enjoy driving it. Your dealership was the only one that responded to my E-Mail inquiry. I E-Mailed two other dealerships in Tucson with the same information on the same day. Only one dealership responded, 2 days later, without an offer, which was too late, I was already talking to Ken Keffer about the vehicle that we purchased on May 2nd.

Thank You for a pleasant buying experience.

Sincerly,

John & Maria Dzuba,

You did a fine job. I got your email very quickly with a price quote.

Thanks

Thomas Zumwalde,

I want you to know that I am more than pleased with the way that I have been treated by you & Pete. Thank you for going the extra mile & getting the photos of the truck that I am interested in purchasing, as well as answering all of my questions and giving me a fair price.

Thanks guys!!

Hope you have a great day!

Tami,

Thank you for giving me the opportunity to let you know how Gracious Paul was,  Me and a Friend came to your Tent Sale on Saturday, from about 4:00 pm till  9:00pm.  I was looking for a HHR, But bless his heart he and the Finance person tried their best to get me in to one, but because I didn't have any Cash to put down and my loan on my 2004 Monte Carlo was still high, they just couldn't work a deal for me for around $350 a month and that is truly all I could afford.

But the friend I brought with me, she decided she liked the HHR I was hoping for, and she was able to buy it...  So, all was not lost for Paul, He was able to make a Sale.  I feel he went above and beyond courteous, graciousness, and he truly made us feel like he was working for us, and not just for the dealership.  But let's be honest we all need to make money... I just feel so bad that he took so much time with me, that he could have probably made another sale for himself.

You truly have a great team of Men working for you, and if Paul is a reflection of the other people, I will refer more of my friends to your dealership.

Thank you!

Paula K. Castaneda,

I received excellent customer care.  Very informative and polite.  Would recommend to others.

Thanks,

Joe Pavia,

Fantastic response to our inquiry.  We have made Internet inquiries at four other dealerships, and Courtesy Chevrolet's response time and followups have been by far the best.  Courtesy Chevrolet is on top of things, and Ken Keffer is doing a great job.

Tom Bennett,

Please be advised that I bought a 2006 silverado from Courtesy Chevrolet and was completely satisfied with the service I received from Scott Worthy and your Internet Sales Team.

I am a disabled American in a wheelchair, yet I was treated with the utmost respect.

Yes, I have already suggested to my family to vist courtesy Chevrolet the next time they are in need of a vehicle. And, I will BE BACK!!

From my heart, thank you.

Your friend,

William (bill) H. White and Landra J. White,

We have yet to have our appt with Al although my husband Loren and I look forward to meeting with him and seeing what kind of deal we can make. Al has been very helpful in answering all the questions we have needed answered without being aggressive, He seems to have a genuine concern for our best interest and personal circumstances and for that he should be recognized so many sales professionals are only interested in making a sale. Thank you for the follow up.

Lisa Fincher,

We have no problem with the way your salesman responded to our many questions, etc.

He was patient and courteous.

Edwin Prescott,

I would like to comment on the service that I recieved at Courtesy, I was suprised at the honest salesman, (Eric Steffes) because he was right to the point and willing to help me stay within my limits on prices and I am proud to say that I bought a Chevy Cobalt and it is all thanks to Mr. Steffes. I am also pleased and willing to tell everyone I know that is looking for a car to come and see your wonderful team. Thank you again for everything.

Sincerely,

Rachel Yellowman,

I was given extremely prompt service, with a great deal of courtesy.

James Davis,

Appreciate your rep. (Adrian Fajardo) sticking with me... he is doing a great job... one of the most professional, accommodating salesmen I have run across.

Russell Radden,

Fantastic response. We will be buying a new car for my wife, Christie, hopefully by Sunday, and definitely before the end of the month, and have made Internet inquiries at four dealerships, and Courtesy Chevrolet's response time and followups have been by far the best. The car we were asking about has been sold, and a similar one was also sold, but we are in touch with and still working with Ken Keffer and George Salman to see if another trim line will fall into our price range. If we don't buy from Courtesy, it won't because of dissatisfaction with your response, but rather just that the car we want isn't in your inventory. (It looks like a car we want is available at one of the three other dealerships that we're in contact with, but I have hesitated to pursue it because their response and followups to my questions have been extremely slow, .... almost as if they're not interested in having us as customers!) So again, Courtesy Chevrolet is on top of things, and both Ken Keffer and George Salman are doing a great job.

Christie Griffin,

I was contacted by Paul Crossan almost immediately by e-mail about the quote I requested. He then followed up with a phone call to insure that I received the quote and asked if I needed more information. I told him to call my back the next day so we could talk. Paul called back the next day and we talked a little bit about my financial situation and about the rebates on the cars. I plan on contacting him today and see if he will be available this Saturday so my wife and I can come and look around. Paul seems to be a dedicated hard working individual whom I would be proud to do business with. Also when I requested a quote I was told that I would get quotes from different dealerships, but yours was the only one that contacted me. I am greatly impressed with your quickness in responding and Paul's follow-up determination. Even though your dealership is a little further away from other Chevy dealers near our home, your quickness in responding and Paul's sales tactics have earned our respect and our business.

Walter Karatyz Jr.,