Customer Testimonials

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have ... Read More

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Edmunds - Nov 3, 2026

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that’s where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn’t be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn’t be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it’s usually just to say they still haven’t come to a decision. There is no resolution, no accountability, and no sense of urgency, we’re currently waiting 2 weeks for a call back and we’ve been leaving vm’s. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone’s concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment.

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don't communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I've waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have ... Read More

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Yelp - Nov 3, 2026

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don't communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I've waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that's where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn't be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn't be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it's usually just to say they still haven't come to a decision. There is no resolution, no accountability, and no sense of urgency, we're currently waiting 2 weeks for a call back and we've been leaving vm's. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone's concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment.

Courtesy Chevrolet was a easy/professional dealership to work with and I would definitely buy from them again.

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Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have ... Read More

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DealerRater - Nov 3, 2026

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that’s where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn’t be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn’t be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it’s usually just to say they still haven’t come to a decision. There is no resolution, no accountability, and no sense of urgency, we’re currently waiting 2 weeks for a call back and we’ve been leaving vm’s. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone’s concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment.

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Been a satisfied customer for many years. Always a nice customer experience and Brad and service staff almost always go above and beyond to get it right the first time. Thank you.

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Tengan cuidado en este diler a me vendieron una troca que me salió que fue pérdida total un año antes que yo se las comprara y e estado tratando de ablar con los gerentes del diler y solo me asen perder tiempo solo me disen que me espere que ban a chequiar esto y lo otro y puras mentiras yo la señora dora solo me tiene esperando y no asen nada y aora yo tengo una troca que fue pérdida total y el título apárese como si fuera limpio pero motores y vehículos ... Read More

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Yelp - Oct 22, 2026

Tengan cuidado en este diler a me vendieron una troca que me salió que fue pérdida total un año antes que yo se las comprara y e estado tratando de ablar con los gerentes del diler y solo me asen perder tiempo solo me disen que me espere que ban a chequiar esto y lo otro y puras mentiras yo la señora dora solo me tiene esperando y no asen nada y aora yo tengo una troca que fue pérdida total y el título apárese como si fuera limpio pero motores y vehículos me dijo que en vestigara en carfox y si envestigar y claro que si sale que fue salvaje un año antes que yo la comprara así que envestigue con un abogado y me dise que ese fue fraude de lavado de título tengan mucho cuidado al comprar en este diler y lástima por que para mí era el mejor diler yo les e comprado un total de 5 carros ay en mi vida pero no regresaré jamás

1 Star - Extremely Disappointing Experience With Courtesy Chevrolet I purchased my 2022 Chevrolet Silverado 1500 LTZ brand new with the premium 6.2L V8 engine. Despite having fewer than 15,000 miles and previously undergoing GM's engine recall inspection, my truck suffered a catastrophic engine failure. Courtesy Chevrolet replaced the engine under warranty with a remanufactured engine, despite my concerns about receiving one in a truck I purchased brand new. My service advisor assured me in writing: "There would be no cost for the repairs, this is all covered under GM warranty!" When I expressed concerns about the remanufactured engine, I was ... Read More

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Yelp - Oct 20, 2026

1 Star - Extremely Disappointing Experience With Courtesy Chevrolet I purchased my 2022 Chevrolet Silverado 1500 LTZ brand new with the premium 6.2L V8 engine. Despite having fewer than 15,000 miles and previously undergoing GM's engine recall inspection, my truck suffered a catastrophic engine failure. Courtesy Chevrolet replaced the engine under warranty with a remanufactured engine, despite my concerns about receiving one in a truck I purchased brand new. My service advisor assured me in writing: "There would be no cost for the repairs, this is all covered under GM warranty!" When I expressed concerns about the remanufactured engine, I was also told: "I can tell you that it will be like it never happened!" Unfortunately, that has been far from the truth. After weeks without my truck, missing work to pick up a rental, and dealing with a rental vehicle that was too small for my family's needs, Courtesy Chevrolet informed me that I needed to pay $400.19 for a replacement battery because the technician couldn't complete programming due to low battery voltage. My truck had no starting problems before the catastrophic engine failure. The battery became discharged shortly afterward, requiring a jump-start. What concerns me most is the dealership's proposed solution. I was told that management instructed the technician to temporarily install a shop battery to complete programming, then reinstall my original battery before returning the truck. If the battery needs replacing, why would the dealership return my vehicle with that same battery? I live approximately two miles away and shouldn't have to question whether my truck will reliably restart after a major warranty repair. I'm also concerned about the potential impact this engine replacement could have on my truck's resale value. I escalated the matter to Chevrolet Customer Assistance but was told that, because Courtesy Chevrolet is independently operated, GM couldn't require the dealership to cover the battery. An internal review was opened, but my concern remains unresolved. I purchased a brand-new premium Silverado, not a truck I expected to need a remanufactured engine after fewer than 15,000 miles, followed by an unexpected $400 battery charge. As a professional HVAC technician, I understand the importance of completing major repairs properly and standing behind your work. In my opinion, Courtesy Chevrolet has fallen far short of the professionalism, accountability, and customer service I expected. I have written documentation supporting my experience. I strongly recommend getting every repair promise and warranty assurance in writing.

Asen fraude ay con los títulos yo compré una camioneta y me salió que esa camioneta fue pérdida total tenga cuidado

Spend six hours at this place waiting for approval for a used truck. Was told that since it had gotten so late I would have to come back in the morning to finish up because a few of the banks had closed for the day. Got a call the next morning asking what time we could be there to finish up. Drove from St. David (an hour 1/2) and they said oh sorry we sold that truck already, lets look at some different ones. After expressing my disappointment at being LIED to, the guy says say no it was just a ... Read More

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Yelp - Oct 10, 2026

Spend six hours at this place waiting for approval for a used truck. Was told that since it had gotten so late I would have to come back in the morning to finish up because a few of the banks had closed for the day. Got a call the next morning asking what time we could be there to finish up. Drove from St. David (an hour 1/2) and they said oh sorry we sold that truck already, lets look at some different ones. After expressing my disappointment at being LIED to, the guy says say no it was just a miscommunication. NO, it was a lie by omission. They KNEW when they called me that they had sold the truck already and did not tell me. I ended up going across the street to Holmes Tuttle FORD to buy a great used Chevy truck!

dropped off my vehicle for service was horribly greeted by short hispanic girl that would not drop her phone. while i waited for my uber i stepped into the cafe for a coffee, the girl at the register wouldn't interact or offer service. every visit is horrible and worse. unacceptable...

I’m very disappointed with the level of communication and service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I was told that the inspection was getting started. This morning, I received a message showing eight recommended services awaiting my approval, but there was no clear explanation of which of those recommendations were related to the issues I originally brought my vehicle in for. I had to call myself to get clarification. During that conversation, I was told that my battery needed to be ... Read More

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DealerRater - Oct 8, 2026

I’m very disappointed with the level of communication and service I’ve received during this repair process. I dropped my vehicle off on September 30th and did not receive an update until Monday, when I was told that the inspection was getting started. This morning, I received a message showing eight recommended services awaiting my approval, but there was no clear explanation of which of those recommendations were related to the issues I originally brought my vehicle in for. I had to call myself to get clarification. During that conversation, I was told that my battery needed to be replaced. This was extremely concerning because the battery was just replaced in March 2025. I was initially told the battery had been replaced under warranty, but then I was informed that the warranty had expired due to mileage and that I would have to pay for another battery. What makes this more frustrating is that I provided documentation showing the battery was purchased with cash, and I also have previous communication showing that the dealership had contacted my warranty company regarding repairs. I should not have to repeatedly call and piece together what is happening with my own vehicle. My biggest issue is communication and transparency. If there are eight recommended services, I expect someone to clearly explain what each one is for, which ones address the concerns I originally brought the vehicle in for, and which ones are simply additional recommendations. I understand that repairs can take time and that additional issues can be discovered during an inspection. However, customers should be kept informed throughout the process. At this point, I feel like I’ve had to chase down information instead of being proactively updated.

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Its Excellent place to be, I've never had any problems with them at all

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I always have a great experience with the people and the service here. That’s why I’m a repeat customer.

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Everything has been great. Except this last time that I took my Tahoe in for brake pads change my front right tire sensor hasn’t been reading the air in the tire. That’s a big problem for me because I drive a lot for work and I need to know that my tires are in good condition and that they have the correct amount of air in them.

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Handled my warranty claim fast. Also had tires rotated. Wish they had loaners. Oh well

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Victor was amazing. I gave him a hard time but he worked with me like a pro. Very professional salesman. Kudos to him and the dealership.

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amazing experience from start to finish. truly one of the greatest dealerships in the US. not like the other ones, family owned and operated for a reason. Go here if you want to experience true customer service.

I rarely write negative reviews, but the ongoing issues with my recent purchase compel me to share my experience. I bought a heavy-duty truck from Courtesy Chevrolet six months ago, and the ownership experience has been highly frustrating.Within the first three weeks, the vehicle had to spend a full month in the shop to resolve multiple mechanical issues. Additionally, I immediately had to replace all the tires because they were completely worn down at the time of sale.Today, I brought the truck in for its first oil change after driving it only 7,000 miles. I was informed that the ... Read More

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Yelp - Sep 11, 2026

I rarely write negative reviews, but the ongoing issues with my recent purchase compel me to share my experience. I bought a heavy-duty truck from Courtesy Chevrolet six months ago, and the ownership experience has been highly frustrating.Within the first three weeks, the vehicle had to spend a full month in the shop to resolve multiple mechanical issues. Additionally, I immediately had to replace all the tires because they were completely worn down at the time of sale.Today, I brought the truck in for its first oil change after driving it only 7,000 miles. I was informed that the brakes and rotors already need a complete replacement, with the pads measuring at just 2mm. For context, heavy-duty trucks typically wear through approximately 1mm of brake pad every 10,000 miles--especially given that 80% of my driving is on the freeway using the exhaust brake.This indicates the truck was sold to me with barely legal brake pads and rotors to avoid the dealership's pre-sale reconditioning costs. Management has refused to offer any assistance or take responsibility for selling a vehicle in this condition. I expected much better quality control and customer service from Courtesy Chevrolet

Amazing customer service! We live 3 hrs away, Devan & Isaac made the process easy & quick for us! Thank you guys!

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I made an appointment for 11:00 AM for an oil change on my 2016 Zo6. I happened to see them working on the car. I saw them trying to set the car up on a lift they could not figure out how to do this, in and out of the car at least 5 times laying on the ground and getting back in. Then I saw them trying to open the hood they would release the back hatch instead after 5 times they figured out this is not the hood latch. This car should have been put on a flat lift. I asked a ... Read More

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Yelp - Sep 5, 2026

I made an appointment for 11:00 AM for an oil change on my 2016 Zo6. I happened to see them working on the car. I saw them trying to set the car up on a lift they could not figure out how to do this, in and out of the car at least 5 times laying on the ground and getting back in. Then I saw them trying to open the hood they would release the back hatch instead after 5 times they figured out this is not the hood latch. This car should have been put on a flat lift. I asked a service rep named Matti who was very rude stating that she was not my service advisor. I was on the understanding that only a Z06 trained technician would do the job. It is plain to see they haven't even seen the hood latch location much less change oil. At this point I told them to give me the car back. I bought the car at Courtesy but I WILL NEVER BRING THIS CAR BACK FOR SERVICE. I am only 1 customer but I will never return to your dealership.

I have been a Courtesy Chevrolet customer for twenty years and my recent new auto purchase is my fourth from this dealer. Also, I have had all of my car services done here. My twenty-year experience with numerous new car sales personnel and service department employees has been excellent. I highly recommend this dealership to anyone. Concerning my recent purchase of a 2027 Corvette Grand Sport, I feel I got a fair trade-in value on my 2011 Corvette Grand Sport and a fair deal on my new Corvette from new car sales manager Dimitri Gabito, who was professional, knowledgeable, and a pleasure ... Read More

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DealerRater - Aug 31, 2026

I have been a Courtesy Chevrolet customer for twenty years and my recent new auto purchase is my fourth from this dealer. Also, I have had all of my car services done here. My twenty-year experience with numerous new car sales personnel and service department employees has been excellent. I highly recommend this dealership to anyone. Concerning my recent purchase of a 2027 Corvette Grand Sport, I feel I got a fair trade-in value on my 2011 Corvette Grand Sport and a fair deal on my new Corvette from new car sales manager Dimitri Gabito, who was professional, knowledgeable, and a pleasure to work with. I have the same comment for sales person Joaquin Montanez and finance manager Jeremy Martinez.

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Great service and love how everything is communicated, and all questions are answered on a timely manner.

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Great service, very attentive to detail when performing a check up , everyone is very helpful

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I’m extremely disappointed with Courtesy Chevrolet Camelback. I took in my truck for service, as I needed looked at for a long road trip. The svc department kept for 3 biz days and it was never looked at, however I was told through a text that it was being looked at by a tech. When I called to check status I was advised the truck had not been looked at, but that I could pick up veh.Manager in charge never apologized or seemed to be concerned about the situation. At this point, I do not recommend this service department.

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Hello this dealership is awesome because in one year they gave my Dad 3 different cars and they were fantastic on gas , mileage and the stereo sound and system.The staff is very professional and kind. Love this place and it also has its own café..Thank you for all you do at the Chevrolet dealership!

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Tuve una muy buena experiencia en este concesionario, es un lugar donde te atienden con profesionalismo y calidad humana, te ayudan y trabajan para llegar a tu meta.

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Huge selection! Gave me what I wanted for my trade in. Overall excellent experience at Courtesy Chevrolet!

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Used to be awesome just got this today : Kevin calling from the courtesy Chevrolet Service Department calling to confirm your appointment time set for Friday. Um, for an AC diagnostic test. We will have to keep the vehicle for 3 business days. .... Really?

Incredible team of people to work with from start to finish. There is well known stigmatism in this industry, but each individual from the sales floor to the finance department assisting in our transaction was very personable & accommodating. Highly recommend courtesy Chevrolet on Camelback Road. Special shout out to Shonn, Joaquin, Dimitri, and Jeremy. We appreciate y'all! Thanks again

Everything was such an amazing experience, the sales person and the crew all took really good care of my experience and left so happy

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I drive an electric car, a 2022 Bolt EUV, and my 12-volt battery died, probably due to the Arizona heat. When the battery fails in an electric vehicle, it must be towed. Thank God for AAA. I dropped the car and keys at the night drop. My assigned Service Advisor was Brad Hallock. He was very friendly and helpful with the repair. I had forgotten my discount coupon at home, and Brad found me a usable discount coupon to help me save money. My only complaint was that they didn't wash the car before returning it and didn't pull ... Read More

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Yelp - Jul 23, 2026

I drive an electric car, a 2022 Bolt EUV, and my 12-volt battery died, probably due to the Arizona heat. When the battery fails in an electric vehicle, it must be towed. Thank God for AAA. I dropped the car and keys at the night drop. My assigned Service Advisor was Brad Hallock. He was very friendly and helpful with the repair. I had forgotten my discount coupon at home, and Brad found me a usable discount coupon to help me save money. My only complaint was that they didn't wash the car before returning it and didn't pull up the car for me. I had to go to the back and find it. It would have been nice to get back a clean car. I guess I am used to white-glove service like I get at ABC Nissan. I used to drive a Rogue before the Chevy Bolt. Next time, wash before returning the vehicle to earn the fifth star for service.

*****UPDATE: I have now submitted a case to the FTC. Waiting for the finance director to contact me after i brought my concerns to their company almost 8 weeks ago about being forced to purchase dealership add ons and one of the add ons weren't even installed. Funny how they changed their adds on their site to reflect free dealership add ons now but don't worry i have the original paper work and screenshots before they changed it and that will be submitted as well. ****** My first salesman was friendly but misleading. He promised me a 'bumper-to-bumper' warranty, which ... Read More

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Yelp - Jul 3, 2026

*****UPDATE: I have now submitted a case to the FTC. Waiting for the finance director to contact me after i brought my concerns to their company almost 8 weeks ago about being forced to purchase dealership add ons and one of the add ons weren't even installed. Funny how they changed their adds on their site to reflect free dealership add ons now but don't worry i have the original paper work and screenshots before they changed it and that will be submitted as well. ****** My first salesman was friendly but misleading. He promised me a 'bumper-to-bumper' warranty, which I later learned was extremely limited and covered virtually nothing. Within a week of purchase, I experienced multiple issues: a burning smell while accelerating, vibration and ticking during left turns, bubbling tint, and auto-stop not working It took the dealership over a month to get me scheduled, and then they kept my car for three weeks without fixing anything. Their explanations were excuses: a bag on the catalytic converter caused the burning smell, mud caused the vibration, and the battery caused the auto-stop problem. Instead of addressing the issues, they recommended unnecessary maintenance -- throttle body cleaning, brake fluid flush, battery replacement -- all of which should have been handled before selling me a certified pre-owned vehicle. Their own inspection report from two months prior when I purchased it listed these items as having passed. To make matters worse, the tint was never addressed during those three weeks. During this time I was placed in a rental. Later, when I came back to explore trading in my car, I selected two vehicles and was assured by the sales manager that I would be taken care of. Instead, I was passed to another salesman who promised he could keep me in my current budget with discounts and incentives if I instead purchased a NEW car. After hours of wasted time, being deceived, and running my credit AGAIN he returned with payments of $1,200-$1,500 -- far above what I was told. I stated if it wasn't feasible why did we bother and he said "Well I didn't lie to you" even though he guaranteed he could keep it $500. I asked to return the rental and retrieve my car, I was told my keys could not be released. I also raised concerns about the rental being unsafe due to two large nails in the tire. The sales manager responded sarcastically: 'Well, you don't have to drive it if you don't want to.' When I asked how I was supposed to get home, he shrugged. This level of unprofessionalism is unacceptable. When I finally picked up my car, it smelled foul, as if someone had eaten inside or left food in it. Later, the service manager admitted the tint issue had been neglected and scheduled me for another appointment. I specifically confirmed several times that the new tint would match the existing shade I had already paid $500 for (against my will added to my purchase). I was reassured repeatedly that it would be an exact match. Instead, they then installed a different shade and dismissed my concerns with, 'That's the legal limit for tint.' If it couldn't be matched, I should have been notified in advance and allowed to decide if I wanted to move forward -- not deceived yet again or forced tint I didn't want on my car. The new tint already has defects but I'm not willing to go back again. This dealership has demonstrated a consistent pattern of dishonesty, unprofessional conduct, and lack of accountability. They mislead customers, fail to resolve problems, and show little regard for safety or customer satisfaction. Once they secure the sale, the customer is no longer valued. I will never do business here again and am considering filing a formal complaint with the Attorney General and seeking compensation for the tint I will now have to replace elsewhere.

Went out to start car, battery dead. AAA came and started car. Called Courtesy and battery was under warranty and they could get me in right away for new battery. Done in couple hours!!! Thank you so much! I recommend Courtesy

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I went in for a new truck that was advertised as $8500 off and other bonus cash offers totaling over $12000 off. Not all of the discounts were applied. My trade still hasn’t been paid off and Courtesy Chevrolet staff has taken the car from downtown at all hours of the night, joy riding in a car I’m still liable for. Neither Issac in finance or Evan a sales mgr will assist in correcting the numbers despite emailing the online pricing of the advertised truck. It doesn’t end at just this. I do not recommend and have escalated to ... Read More

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Edmunds - Jun 17, 2026

I went in for a new truck that was advertised as $8500 off and other bonus cash offers totaling over $12000 off. Not all of the discounts were applied. My trade still hasn’t been paid off and Courtesy Chevrolet staff has taken the car from downtown at all hours of the night, joy riding in a car I’m still liable for. Neither Issac in finance or Evan a sales mgr will assist in correcting the numbers despite emailing the online pricing of the advertised truck. It doesn’t end at just this. I do not recommend and have escalated to the AG, & other 3rd parties including FTC.

Courtesy Chevrolet failed to apply the 13k in discounts I went in for. Instead of honoring the advertised price, I was over charged and despite asking for management to show me exactly where the discounts are in the contract, they refuse. Furthermore my trade has not been paid off, but dealership staff or vendors have taken it joy riding at all hours of the night, putting me at risk both legally and financially. I am disgusted with this dealership. They have had 14 bbb complaints in 12 months and I see why. They are a perfect example of unethical, dishonest, shady car ... Read More

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DealerRater - Jun 17, 2026

Courtesy Chevrolet failed to apply the 13k in discounts I went in for. Instead of honoring the advertised price, I was over charged and despite asking for management to show me exactly where the discounts are in the contract, they refuse. Furthermore my trade has not been paid off, but dealership staff or vendors have taken it joy riding at all hours of the night, putting me at risk both legally and financially. I am disgusted with this dealership. They have had 14 bbb complaints in 12 months and I see why. They are a perfect example of unethical, dishonest, shady car sales people who will do anything to get an extra buck, while you pay the price.

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I do not recommend this dealership or Chevy in general. The vehicles don't last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn't drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. ... Read More

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Yelp - Jun 17, 2026

I do not recommend this dealership or Chevy in general. The vehicles don't last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn't drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. When the transmission first failed, the dealership offered us approximately $27,000 as a trade-in value. At that time, we didn't want to start over with another vehicle payment, so we chose to repair the truck instead. Now, less than 30 days later, after the replacement transmission also failed, we decided to trade it in and were only offered $24,000. We worked with a salesman named Dave and a manager named Richard. We found a truck online that interested us and, because it was a workday, wanted to begin the process first thing in the morning, started working a deal at 8am so we could finalize everything after work. We spent the entire day communicating with them--completing a credit application, reviewing numbers, making phone calls, and exchanging text messages. When we arrived at the dealership around 5:00 PM, we were informed that the truck we had been working on all day was no longer available because it had been sold in a dealer trade. We were told we would need to find another vehicle and start the process over from scratch. This was incredibly frustrating after investing an entire day in the deal. We test-drove two other trucks and spent hours negotiating numbers. Around 7:00 PM, we finally reached an agreement and were told there were two customers ahead of us waiting to sign paperwork. We specifically asked our salesman if the truck would be detailed, fueled, and ready to go when we finished signing. He assured us it would be. At approximately 9:45 PM, we were called back to complete the paperwork. We again asked if the truck could be brought around so we could leave immediately after signing. That's when we were informed that we would not be taking the truck home because it still needed a safety inspection. We remained at the dealership until nearly 10:45 PM, signed paperwork financing another $61,000 truck, and still left without the vehicle we had purchased. This wasn't our first major issue, either. Two years ago, we purchased a brand-new Chevy Trax. After only 11 months, the engine failed and had to be completely replaced. Once again, we were without our vehicle for months while continuing to make payments. Based on our experiences with repeated major mechanical failures, extended repair times, poor communication, and a frustrating sales process, we can no longer recommend Courtesy Chevrolet or Chevy vehicles.

I do not recommend this dealership or Chevy in general. The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn’t drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. ... Read More

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DealerRater - Jun 17, 2026

I do not recommend this dealership or Chevy in general. The vehicles don’t last, and the customer service and communication have been extremely disappointing. Our family has purchased several vehicles from Courtesy Chevrolet over the years, but our recent experiences have completely changed our opinion. Four years ago, we purchased a brand-new Chevy truck for approximately $60,000. About a month ago, the transmission failed. The dealership had the truck for months while we continued making payments on a vehicle we couldn’t drive. They eventually replaced the transmission with a refurbished unit, but it failed again in less than 30 days. When the transmission first failed, the dealership offered us approximately $27,000 as a trade-in value. At that time, we didn’t want to start over with another vehicle payment, so we chose to repair the truck instead. Now, less than 30 days later, after the replacement transmission also failed, we decided to trade it in and were only offered $24,000. We worked with a salesman named Dave and a manager named Richard. We found a truck online that interested us and, because it was a workday, wanted to begin the process first thing in the morning, started working a deal at 8am so we could finalize everything after work. We spent the entire day communicating with them—completing a credit application, reviewing numbers, making phone calls, and exchanging text messages. When we arrived at the dealership around 5:00 PM, we were informed that the truck we had been working on all day was no longer available because it had been sold in a dealer trade. We were told we would need to find another vehicle and start the process over from scratch. This was incredibly frustrating after investing an entire day in the deal. We test-drove two other trucks and spent hours negotiating numbers. Around 7:00 PM, we finally reached an agreement and were told there were two customers ahead of us waiting to sign paperwork. We specifically asked our salesman if the truck would be detailed, fueled, and ready to go when we finished signing. He assured us it would be. At approximately 9:45 PM, we were called back to complete the paperwork. We again asked if the truck could be brought around so we could leave immediately after signing. That’s when we were informed that we would not be taking the truck home because it still needed a safety inspection. We remained at the dealership until nearly 10:45 PM, signed paperwork financing another $61,000 truck, and still left without the vehicle we had purchased. This wasn’t our first major issue, either. Two years ago, we purchased a brand-new Chevy Trax. After only 11 months, the engine failed and had to be completely replaced. Once again, we were without our vehicle for months while continuing to make payments. Based on our experiences with repeated major mechanical failures, extended repair times, poor communication, and a frustrating sales process, we can no longer recommend Courtesy Chevrolet or Chevy vehicles.

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Our salesman Nicholas Moore, went above and beyond what was expected. We called him accidentally, trying to reach the Courtesy Chevrolet in San Diego, he said no problem I can get you what you want. He did, I specified a red Tahoe, he found me one, brought it in and made sure it had the amenitites we requested. Then he brought it to San Diego for us and spent some time explaining all of the technology on it. I would definetly use them again! Hector in Finance was great as well. This is the first time I bought a vehicle ... Read More

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Yelp - Jun 14, 2026

Our salesman Nicholas Moore, went above and beyond what was expected. We called him accidentally, trying to reach the Courtesy Chevrolet in San Diego, he said no problem I can get you what you want. He did, I specified a red Tahoe, he found me one, brought it in and made sure it had the amenitites we requested. Then he brought it to San Diego for us and spent some time explaining all of the technology on it. I would definetly use them again! Hector in Finance was great as well. This is the first time I bought a vehicle over the phone and so easy.

I would recommend this dealer to a friend I love the service and the communication they have

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Sold me a vehicle with a failing A/C system and on top of that this dealer is dragging their feet on refunding my money from a cancelled extended warranty and a cancelled maintenance plan. The money should have been paid to my lender by May 18th and here we are, almost a month later and nothing. They love to act oblivious when contacted and confronted about this. Would have recommended this place until these two incidents, what a shame.

Sold me a vehicle with a failing A/C system and on top of that this dealer is dragging their feet on refunding my money from a cancelled extended warranty and a cancelled maintenance plan. The money should have been paid to my lender by May 18th and here we are, almost a month later and nothing. They love to act oblivious when contacted and confronted about this. Would have recommended this place until these two incidents, what a shame.

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!!!! STAY AWAY!!!!This dealership is a scam they scammed me into a warranty that I did not need but they lied and told me I did to buy. I then canceled months after just to find out months later they never sent in the paperwork to cancel the warranty after I signed papers and everything stating I wanted to cancel my warranty and they never sent it in please buy else where

Our sales advisor Edgar Salcedo was amazing, was patience listened to what we were looking for, kept us informed every step of the way, worked with on staying within our price range

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The GM and salesperson did everything to get the deal done. The service was great from top to bottom everyone was awesome

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I had a great experience at the dealership with the Courtesy Chevrolet staff and employees, the one name Kiros was a great help to finding me a vehicle. I’d give this dealership excellent service and 10/10 rating highly recommended.

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05/20/2026 This is a follow-up to my Courtesy Chevrolet Service Center Review dated 05/07/2026 beginning with "To whom it may concern". On May 12, 2026 I received an email from Mr. Chad McDonald, Service Director for Courtesy Chevrolet. In this email Mr. McDonald advised me that after reading my review and identifying some important information that I had provided, he believed it would be beneficial to take a closer look at the timelines to better understand how their decision had been reached. He asked if I would be open to him reviewing the matter and working towards a mutually agreeable resolution. He ... Read More

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Yelp - May 21, 2026

05/20/2026 This is a follow-up to my Courtesy Chevrolet Service Center Review dated 05/07/2026 beginning with "To whom it may concern". On May 12, 2026 I received an email from Mr. Chad McDonald, Service Director for Courtesy Chevrolet. In this email Mr. McDonald advised me that after reading my review and identifying some important information that I had provided, he believed it would be beneficial to take a closer look at the timelines to better understand how their decision had been reached. He asked if I would be open to him reviewing the matter and working towards a mutually agreeable resolution. He also apologized for the frustration that this situation had caused. In addition, he asked if the service work was still outstanding or had already been completed. Later that afternoon, I called Mr. McDonald's phone and left a message that I was open to discussing the issue further with him and left him my Cell phone number so he could return my call. I also advised him that the Service had been completed by Autonation and that I had paid for the service. On May 12th, Chad called my cell phone where we had a good long conversation. He asked me to again go over the details as to what had transpired. I again provided Mr. McDonald a step by step detailed explanation of my interaction with Courtesy Chevrolet's Representatives and to why I believed that I had been mistreated. I told him I felt my only recourse was in sharing the facts of my service experience with others who could make their own determination as to the validity of my customer service dissatisfaction. After listening to my explanation, Chad indicated that he believed their Original Service Advisor may not have handled a number of things appropriately as to Courtesy's protocols and that they had had several missed opportunities to correct it. He said that he wanted to make things right and win me back over as a Courtesy Chevrolet customer. He said that he was going to contact Autonation to get a copy of my service cost with them. He said he would have a check issued back to me to cover my entire cost. Chad also asked me if they had changed the external filter in my transmission. I told him they had not. He said this service work should be done right a way to protect the vehicle's longevity. He said he wanted to schedule this work for me to be completed right a way, and it would be no charge. Lastly, he said that my next oil change would be completed by them also at no charge to make up for the frustration incurred. I told Chad that while I appreciated him going beyond my expectations to make things right, I would be perfectly happy with him just refunding the cost of my first oil change as had been expected. He told me that he believed it was important for them to go beyond expectations to make up for their missed opportunities and to win me back as a customer for life. On Wednesday, May 20th, I took my Corvette Z06 back to Courtesy Chevrolet for replacement of the external transmission filter and transmission fluid top off. Chad McDonald and his Service Advisor immediately came out to greet me. I was treated completely professional and respectful, and the work was finished ahead of their indicated time frame. Chad also reminded me that he had set up my next oil change for no charge. I asked Chad if there was a maximum time for completion of this next oil change. He said there was not. As things turned out, Chad McDonald has renewed my confidence in Courtesy Chevrolet as a tenured Arizona dealership, and has made big strides in winning me back as a lifetime customer.

I was amazed on how fast my service was done only took about an hour and my vehicle was ready to go.

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They really knew EV's and their products. EV knowledge is still rare in dealerships and it is appreciated.

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Great customer service and friendly.

Hi. I was suppose to have had a tire rotation and a tire fix because I got a picture sent to me while I was sitting in the service center last week may that I had a nail in my tire and it needed to be fixed. They supposedly had. Fixed it but today the tire pressure is back at 26 psi and that’s the same exact time that was having problems before I came to appointment “what the odds I was suppose to get a rotation and the same tire on the front right is still giving problems lol” ... Read More

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DealerRater - May 18, 2026

Hi. I was suppose to have had a tire rotation and a tire fix because I got a picture sent to me while I was sitting in the service center last week may that I had a nail in my tire and it needed to be fixed. They supposedly had. Fixed it but today the tire pressure is back at 26 psi and that’s the same exact time that was having problems before I came to appointment “what the odds I was suppose to get a rotation and the same tire on the front right is still giving problems lol” so are they evening doing the job like they say they do on receipt “or they integrity is horrible and just saying it” that would not be good at all. Hope that’s not the case….I scheduled an appointment again for 5/29 to get fixed and at this point please just ORDER A NEW TIRE. It’s in my warranty and I full cover gate package on oil, tire and etc. It’s my wife’s truck for 2/14 gift, so hopefully they care enough to want the WOMAN to be safe like they would want there wife or girlfriend.

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Expect basic information, knowledge base, minimal disclosure unless you ask every conceivable question, and possible contradictions.

HANDS DOWN THE MOST RACIST AND ENTITLED PARTS DEPARTMENT EVER!!! IN SPECIFIC THE DISPATCHER SAVANNAH AND THE PARTS DIRECTOR RON KIEPKE. I've never experienced such a level of entitlement and racism when i dealt with these two. I will never come back to this dealership for anything, and I would bever recommend this horrible place to anyone. Terrible management at this place and the terrible attitude goes all the way down to the dispatcher, disgusting. There should be an option for zero stars because this place isn't even worth one star. management needs to reevaluated asap!!!!!

Best service ever got want I wanted and I'm very happy with my decision

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To whom it may concern, I would like to share my experience trying to get service completed on my 2023 Chevrolet Corvette Z06. On these cars, General Motors offers the first oil change free of charge. In early June 2024, I scheduled my first service on my car with Courtesy Chevrolet. Even though this was not the closest GM dealership to me, I knew they were one of the most tenured dealerships in the Phoenix metro area. This assessment led me to believe that they should be one of the most experienced and best. My appointment was scheduled for June 10th 2024.Shortly ... Read More

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Yelp - May 12, 2026

To whom it may concern, I would like to share my experience trying to get service completed on my 2023 Chevrolet Corvette Z06. On these cars, General Motors offers the first oil change free of charge. In early June 2024, I scheduled my first service on my car with Courtesy Chevrolet. Even though this was not the closest GM dealership to me, I knew they were one of the most tenured dealerships in the Phoenix metro area. This assessment led me to believe that they should be one of the most experienced and best. My appointment was scheduled for June 10th 2024.Shortly after dropping the vehicle off, the Service Writer (David) came into the waiting area and advised me that even though my vehicle dash was indicating that it was time for an oil change (approx. 800 to 900 miles)there were not enough miles on the car to complete the no charge service. He assured me that I could bring the vehicle back for the free service when I had more miles on the vehicle. I told David that after driving 30 miles downtown to have the oil change done, I wanted it done even if I had to pay for the service. After this, he confessed that they could not complete the service because they did not have the oil filter in stock. I asked David, why did they schedule my vehicle for an oil change when they didn't even have what they needed to complete the work? He said he was sorry but again he assured me that I could bring the vehicle back at a later date for the complimentary service. He never advised me of a deadline date on the service and I never thought anything of it because I had initially brought the vehicle in plenty early to have it completed. Since I drive the vehicle very little, I did not return to have the oil changed until early May 2026 (1400 total miles). Again the car's dash was indicating that it was time for an oil change again. Instead of taking the vehicle so far to a dealership that I really no longer trusted, I called Auto Nation on Bell Road. After some discussion over the phone, they advised me that the first oil change would be free. When I arrived, the Service Writer told me that the oil change would no longer be handled free of charge because I had waited too long to bring it in. I explained to him what had happened with Courtesy and that I had taken the car in early enough and they didn't have what was needed to accomplish the work. I also told him I had not been advised of a deadline. He said I would need to take my concern up with Courtesy Chevrolet. I understood that AutoNation had no fault in this, they were just following protocol. When I got home, I spent much time calling, texting, and talking with representatives of Courtesy Chevrolet. I carefully explained exactly what had happened and why I believed they still owed me a complementary service. On May 7, 2026 I received a call back from Courtesy's Customer Care Rep. advising me that she had spoken to their Service Manager and that they were not going to cover the cost of anything, take it up with General Motors. The cost of the service was not so much of an issue to me as the fact that I believed they should have stepped up for the errors they had made and make it right. That's what quality customer service would look like to me. Considering that Courtesy Chevrolet currently only have a 2.5 out of 5 star customer service rating, I'm sure my low rating/evaluation has no real effect on their customer base or lack there of, but I still believed it worth my time to help others make quality decisions based on others experiences, and possibly avoid the frustration that I have incurred dealing with this company.

To whom it may concern, I would like to share my experience trying to get service completed on my 2023 Chevrolet Corvette Z06. On these cars, General Motors offers the first oil change free of charge. In early June 2024, I scheduled my first service on my car with Courtesy Chevrolet. Even though this was not the closest GM dealership to me, I knew they were one of the most tenured dealerships in the Phoenix metro area. This assessment led me to believe that they should be one of the most experienced and best. My appointment was scheduled for June 10th 2024.Shortly ... Read More

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DealerRater - May 12, 2026

To whom it may concern, I would like to share my experience trying to get service completed on my 2023 Chevrolet Corvette Z06. On these cars, General Motors offers the first oil change free of charge. In early June 2024, I scheduled my first service on my car with Courtesy Chevrolet. Even though this was not the closest GM dealership to me, I knew they were one of the most tenured dealerships in the Phoenix metro area. This assessment led me to believe that they should be one of the most experienced and best. My appointment was scheduled for June 10th 2024.Shortly after dropping the vehicle off, the Service Writer (David) came into the waiting area and advised me that even though my vehicle dash was indicating that it was time for an oil change (approx. 800 to 900 miles)there were not enough miles on the car to complete the no charge service. He assured me that I could bring the vehicle back for the free service when I had more miles on the vehicle. I told David that after driving 30 miles downtown to have the oil change done, I wanted it done even if I had to pay for the service. After this, he confessed that they could not complete the service because they did not have the oil filter in stock. I asked David, why did they schedule my vehicle for an oil change when they didn't even have what they needed to complete the work? He said he was sorry but again he assured me that I could bring the vehicle back at a later date for the complimentary service. He never advised me of a deadline date on the service and I never thought anything of it because I had initially brought the vehicle in plenty early to have it completed. Since I drive the vehicle very little, I did not return to have the oil changed until early May 2026 (1400 total miles). Again the car's dash was indicating that it was time for an oil change again. Instead of taking the vehicle so far to a dealership that I really no longer trusted, I called Auto Nation on Bell Road. After some discussion over the phone, they advised me that the first oil change would be free. When I arrived, the Service Writer told me that the oil change would no longer be handled free of charge because I had waited too long to bring it in. I explained to him what had happened with Courtesy and that I had taken the car in early enough and they didn't have what was needed to accomplish the work. I also told him I had not been advised of a deadline. He said I would need to take my concern up with Courtesy Chevrolet. I understood that AutoNation had no fault in this, they were just following protocol. When I got home, I spent much time calling, texting, and talking with representatives of Courtesy Chevrolet. I carefully explained exactly what had happened and why I believed they still owed me a complementary service. On May 7, 2026 I received a call back from Courtesy's Customer Care Rep. advising me that she had spoken to their Service Manager and that they were not going to cover the cost of anything, take it up with General Motors. The cost of the service was not so much of an issue to me as the fact that I believed they should have stepped up for the errors they had made and make it right. That's what quality customer service would look like to me. Considering that Courtesy Chevrolet currently only have a 2.5 out of 5 star customer service rating, I'm sure my low rating/evaluation has no real effect on their customer base or lack there of, but I still believed it worth my time to help others make quality decisions based on others experiences, and possibly avoid the frustration that I have incurred dealing with this company.

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Had a horrible experience my first visit to service center. My experience with Finanace was terrific and did everything it took to get the job done and that’s who I would want on my team every time. My second visit to service center was ok, I booked a service in april and 3 days later it was deleted and after I complained on a review “the appointment came back lol” but anyway my experience when I arrived was decent and feel Victor was decent as well and didn’t have an attitude at all. For what they had to do “... Read More

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DealerRater - May 11, 2026

Had a horrible experience my first visit to service center. My experience with Finanace was terrific and did everything it took to get the job done and that’s who I would want on my team every time. My second visit to service center was ok, I booked a service in april and 3 days later it was deleted and after I complained on a review “the appointment came back lol” but anyway my experience when I arrived was decent and feel Victor was decent as well and didn’t have an attitude at all. For what they had to do “service center wasn’t that long either” oil change and filter was done and tire rotation and etc. One thing I don’t like is the “acting like they so busy feel” from victor, rushing the customer feeling. It’s kinda like you don’t want to ask them a question because they acting like they heading to brain surgery but all customers in that case is there to get brain surgery if you get my drift. The lady manager of finance was so nice to my wife and always says how pretty she dresses and then I saw her offer a guys daughter a snack while they waited to finish their dads deal, these are great signs of leadership and understanding the building is standing because customers come in. I will be back soon for air filter change because it smells like old mildew, so I will review that experience throughly. Overall people coming and going who work there - they speak and seem cool.

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Roberto was the reason I bought my 2023 Camaro He is so knowledgeable and so easy to talk with. He put us at ease and helped me purchase my Camaro. I cannot say enough good things about his professionalism. On the service side Zach was so great! I brought my Camaro in for regular servicing and he took care of it. I felt very accommodated and factory diagnostics, as well as maintenance was done so quickly. Then next week I took my convertible top down and when I went to close it again, the top latch on the driver’s side ... Read More

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DealerRater - May 11, 2026

Roberto was the reason I bought my 2023 Camaro He is so knowledgeable and so easy to talk with. He put us at ease and helped me purchase my Camaro. I cannot say enough good things about his professionalism. On the service side Zach was so great! I brought my Camaro in for regular servicing and he took care of it. I felt very accommodated and factory diagnostics, as well as maintenance was done so quickly. Then next week I took my convertible top down and when I went to close it again, the top latch on the driver’s side didn’t latch correctly and so there was a huge gap and didn’t close flush with the car surface. I was upset and I called Zach and said I hardly ever take the top down and now it won’t close properly. I told him I thought it must’ve happened when I was in for servicing the week before. He was professional and said it wouldn’t have been during the service but he would have it checked. He arranged transportation home and back to the dealership for me and he had it fixed same day! So I went from being upset to being a happy camper! Since my husband passed, I have relied on Courtesy Chevrolet for helping me with my vehicles. We have bought a couple of Chevys through the years and I appreciate Courtesy training their service associates and hiring really knowledgeable and helpful people with extensive experience with vehicle service. Zach was also so kind and had good old fashioned courtesy. I feel safe and secure bringing my vehicles to Courtesy Chevrolet.thank you again Zach!

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I had very good experience buying my Jeep at Courtesy Chevrolet. Roberto and Gustavo Maldonado helped me in every aspect. I totally recommend them for your next buy.

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Kind, professional people that go out their way to make you feel welcome, and comfortable while you wait for your vehicle getting serviced.

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Not good anymore will not bring car in for service at all. Service is not good as years past.

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this dealer is just a scam to customers on january 2025 i bought a new vehicle the agreement for buying the new car was to keep the same warranties that i had with my previous vehicle, dealer agreed so i bought it, but as time went they were not honoring any warranties, now they made me cancel my tire warranty wich i had to cancel because they didn't want to honor it. on april 4, 2026 took my car for an oil change and tire rotation and my advisor was maddison ross. i was there for more than 3 hours, advisor sent me ... Read More

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Yelp - Apr 30, 2026

this dealer is just a scam to customers on january 2025 i bought a new vehicle the agreement for buying the new car was to keep the same warranties that i had with my previous vehicle, dealer agreed so i bought it, but as time went they were not honoring any warranties, now they made me cancel my tire warranty wich i had to cancel because they didn't want to honor it. on april 4, 2026 took my car for an oil change and tire rotation and my advisor was maddison ross. i was there for more than 3 hours, advisor sent me my inspection report everything was on green which means everything was in good condition then when my car was ready i was about to leave the lot (i did not even go inside my car yet), i notice a big nail or screw on my passenger rear tire went and talk to maddi she came and saw the tire right away telling me that she could check on prices for a new one i told her that i have tire warranty then she told me that she checked on my tire warranty that i didn't have one but she agrre to double check thatn she came back telling me that yes i had tire warranty but my tire was too old to be covered so i told her that in the inspection and previuous inspections tires were good and now that i want to use my warranty things changed in 5 mins (maybe they put the nail un purpose to sell a new one) she said that it was a mistake that technicians did so that means that they dont check anything that they suppose to do all this time (1 year) that i had my vehicle they kept lying on the inspections and now that i need the warranty the inspections were a mistake???? all she keep telling me that i have to buy a new tire, so at the end i was tired and frustated and ask her to patch it at least she told me that i could go to discount tire that they could do it for me because dealer doesn's have the tools (is a dealer how come they dont have the tools to patch a tire maybe they should invest in one) then i went to finance and spoke with eric lard about my warranties he told me that i should be covered with the inspection report, i told him that it was a mistake, then he started saying the same thing to go somewhere else and get it patch and that my warranty can get cancel anytime instead of working with customers, so i went to discount tire they offered me more warranties and no scams bought my tires there (great customer service), then i went back to courtesy and cancel my tire warranty, all this just tells me that all the fixes that i had before they weren't fixed that they lied on the paperwork because i had some issues supposely fix, but they are still there so that means nothing was fixed, now im asking for this issues to get fixed profesionally somewhere else and courtesy can pay for the expenses becauce i dont trust the dealer anymore, all this time lying on the reports. i know one customer is nothing for the dealer but hopefully this helps other customers in the future.

In general this place has declined in accountability and communication. I've been a customer since moving back from Las Vegas in 2022 and was lucky enough to be paired with a ten year employee in the service department named Leslie. Man, she was thorough! She was always great with communication and timing- very VERY punctual. I've had two services since Leslie leaving and I'm extremely disappointed. Whenever I have questions I'm usually answered with a "I'm not sure", "where did you find that?", "let me go ask". The lack of ... Read More

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Yelp - Apr 27, 2026

In general this place has declined in accountability and communication. I've been a customer since moving back from Las Vegas in 2022 and was lucky enough to be paired with a ten year employee in the service department named Leslie. Man, she was thorough! She was always great with communication and timing- very VERY punctual. I've had two services since Leslie leaving and I'm extremely disappointed. Whenever I have questions I'm usually answered with a "I'm not sure", "where did you find that?", "let me go ask". The lack of leadership and communication skills in this younger generation is baffling. Time to look for a different service department.

I have not even gone to the dealership yet. The guy "Brandon" who is an "Internet Professional" is not professional. I will not set foot in that place now. Rude. Sarcastic. Antagonistic. UNPROFESSIONAL! I was looking at a new Silverado. I'm glad he saved me the trip. I called the manager to complain about this guy, and I spoke to the finance manager and of course he's probably 25. Gave me the run around and I will call back and talk to someone in charge tomorrow. Disrespectful. And I can easily ruin more business than ... Read More

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Yelp - Apr 23, 2026

I have not even gone to the dealership yet. The guy "Brandon" who is an "Internet Professional" is not professional. I will not set foot in that place now. Rude. Sarcastic. Antagonistic. UNPROFESSIONAL! I was looking at a new Silverado. I'm glad he saved me the trip. I called the manager to complain about this guy, and I spoke to the finance manager and of course he's probably 25. Gave me the run around and I will call back and talk to someone in charge tomorrow. Disrespectful. And I can easily ruin more business than they will make in a month. Over one rude salesperson. So be it. Plenty of other Chevy dealerships in the Valley. No need to waste your time with this one.

Great sevice and people and worth to coming to them to buy or see other cars or trucks.

David Duenas (sales person) did exceptionally amazing. He was very polite and made my experience so pleasant. You have a great person on your team. Finance manager was very patient and went over all specifics. Allstate insurance agent Dani was amazing at getting me back on as a customer with Allstate! Thank you so much to everyone involved. From the reception all the way to the person that helps set up your apps on your vehicle.

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Everyone we worked with was very pleasant and knowledgeable. We would definitely shop there again!

gente no compren en este concesionario de la Chevrolet son chismosos, te dicen que te vas a llevar lo que tú quieras que el cliente es primero no es verdad ese Chevrolet de las 12 calle Camelback quiere darte los pinches carros viejos a los hispanos. Los hacen tontos como que si nosotros no valiera nuestro dinero en nuestro trabajo no compren ahí tenía una semana tratando que me dieran una camioneta. Mi esposo tiene buen crédito y quería comprar esa camioneta a lo último no es verdad la camioneta todavía la tienen pero quieren darnos una ... Read More

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Yelp - Apr 15, 2026

gente no compren en este concesionario de la Chevrolet son chismosos, te dicen que te vas a llevar lo que tú quieras que el cliente es primero no es verdad ese Chevrolet de las 12 calle Camelback quiere darte los pinches carros viejos a los hispanos. Los hacen tontos como que si nosotros no valiera nuestro dinero en nuestro trabajo no compren ahí tenía una semana tratando que me dieran una camioneta. Mi esposo tiene buen crédito y quería comprar esa camioneta a lo último no es verdad la camioneta todavía la tienen pero quieren darnos una camioneta vieja la que ellos no pueden vender piensan que los hispanos estamos idiotas que dinero no vale no compren ahí gente váyanse a otro lado donde se aprecian estos nada más nos quieren ver la cara de tontos

"Do not buy here. I recently bought a truck from this place on January 21st, and the truck started making interior plastic noises and a metal sound outside near the wheel. I have contacted the dealer about four times to see if they can inspect the truck. They tell me that the truck needs to be at the dealer for four days to be inspected. And as I told them, I don't have another vehicle. That's why I bought this vehicle, because I need it to get to work. So, I tell them that it is not ... Read More

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Yelp - Apr 8, 2026

"Do not buy here. I recently bought a truck from this place on January 21st, and the truck started making interior plastic noises and a metal sound outside near the wheel. I have contacted the dealer about four times to see if they can inspect the truck. They tell me that the truck needs to be at the dealer for four days to be inspected. And as I told them, I don't have another vehicle. That's why I bought this vehicle, because I need it to get to work. So, I tell them that it is not my problem that the car came defective, and that under the warranty, they should rent me a car so I can leave mine with them and they can work on it. And all they say is that they can't or that the manager will call me to resolve this so they can check the truck. I have been contacting them for more than a month and a half, waiting for their call, for them to fix this, and nothing. The worst dealer I have ever visited in the United States. Do not buy here." I would give them 0 stars if i could

Terrible place to buy a car! My wife and I wanted a 2025 suburban. I called and the sales person asked me to come in today to see it because they had 5 appointments on Saturday to see the car. We went in and asked for the sales associate and after waiting a few minutes another sales associate came to show us the car. We walked over to where he thought it was and we couldn’t find it. He looked up the stock number and said it was there come to find out the CFO of the dealership is driving it ... Read More

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DealerRater - Apr 4, 2026

Terrible place to buy a car! My wife and I wanted a 2025 suburban. I called and the sales person asked me to come in today to see it because they had 5 appointments on Saturday to see the car. We went in and asked for the sales associate and after waiting a few minutes another sales associate came to show us the car. We walked over to where he thought it was and we couldn’t find it. He looked up the stock number and said it was there come to find out the CFO of the dealership is driving it around as a “demo” where he drives it around to put miles on it for some unknown reason and it would be back in 4 days! How do you have 5 appointments to see it if it is not even there? The sales associate said he does that sometimes and doesn’t tell them. So they have cars listed on the website that may or may not be there. I told them how unprofessional it was wasting my time and what a jerk the CFO is. I won’t be back ever!

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Worst customer service I have ever experienced. I purchased a 2025 GMC Acadia about 95 days ago and also paid for an extended warranty. I brought it in for its scheduled 20K maintenance when my brakes had started squeaking badly. They said they couldn't identify a major issue, cleaned the brakes, and sent me on my way. Just 11 days later, the noise came back even worse. I sent a video to our representative, Noah, and he told me to bring the vehicle in immediately. When I did, I requested a loaner vehicle. Noah rushed through the process--he only verbally explained the ... Read More

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Yelp - Apr 2, 2026

Worst customer service I have ever experienced. I purchased a 2025 GMC Acadia about 95 days ago and also paid for an extended warranty. I brought it in for its scheduled 20K maintenance when my brakes had started squeaking badly. They said they couldn't identify a major issue, cleaned the brakes, and sent me on my way. Just 11 days later, the noise came back even worse. I sent a video to our representative, Noah, and he told me to bring the vehicle in immediately. When I did, I requested a loaner vehicle. Noah rushed through the process--he only verbally explained the agreement (no food, smoking, animals, or leaving the state, plus returning it with a full tank of gas) and did not give me time to properly review the contract before signing. I raised a concern about the gas requirement, especially since prices were close to $5 per gallon, and the only reason I needed the loaner was because the brake issue hadn't been fixed properly the first time. To his credit, Noah said he would make a note that I wouldn't need to return the vehicle with a full tank, which I appreciated. Courtesy kept my car for three days and then told me nothing was wrong, but recommended $500 worth of "brake lubricant" service. It was extremely frustrating that, if they truly believed this would fix the issue, they wouldn't cover it as a goodwill gesture--especially considering my vehicle was under manufacturer warranty, less than 90 days old at the time, and I had also purchased an extended warranty. I declined the service, picked up my car, and returned the loaner that same afternoon. The next morning, I received a call from Karen stating there were three small chips in the windshield and that I was responsible for replacing it so they could still sell the vehicle as "new." That was shocking--once a vehicle leaves the lot, it is no longer new. I was never given the opportunity to inspect the loaner beforehand, nor was I given time to review the agreement properly. Noah did not walk the vehicle with me to document any existing damage. He simply handed me the keys, pointed across the lot, and sent me on my way. Karen said the agreement made me responsible for any damage, but the process was not handled correctly from the start. She was also quite condescending during our conversation, even asking if I had reviewed the contract after signing--at which point it would have made no difference. Additionally, I returned the car around 4:00-4:30 PM, and it wasn't inspected until the following morning. Anything could have happened during that time. In the end, Karen called back and said I would not be held responsible. However, when I thanked her, she responded, "I want you to understand this isn't me being flexible--this is because Noah didn't do his job correctly." That response was unprofessional and unnecessary. Overall, it felt like an attempt to recover costs for time and resources spent, since no revenue came from my visits. I highly recommend going to a different dealership. In fact, I strongly suggest Henry Brown Buick GMC in Gilbert off the 202. I drove there immediately after leaving Courtesy, and they fixed my brakes free of charge--just 30 minutes before closing. The customer service was outstanding, the diagnostics felt trustworthy, and the staff was friendly and helpful. Ask for Mike T. or Blaine.

Brandon was very helpful and made the experience good! I had the best experience here.

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I purchased a vehicle from this dealership in 2024 and was provided a Carfax report at the time of sale that did not disclose a prior accident/damage.I later discovered that the vehicle does have accident/damage history, which significantly impacts its value. Because this information was not disclosed, I was unable to make an informed purchase decision and believe I overpaid for the vehicle. When I attempted to trade it in, I learned its value was diminished due to the accident/damage history, resulting in financial loss. I addressed this issue with the dealership in person and provided proof ... Read More

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Yelp - Apr 1, 2026

I purchased a vehicle from this dealership in 2024 and was provided a Carfax report at the time of sale that did not disclose a prior accident/damage.I later discovered that the vehicle does have accident/damage history, which significantly impacts its value. Because this information was not disclosed, I was unable to make an informed purchase decision and believe I overpaid for the vehicle. When I attempted to trade it in, I learned its value was diminished due to the accident/damage history, resulting in financial loss. I addressed this issue with the dealership in person and provided proof that the Carfax report given to me at the time of purchase was inaccurate or incomplete. I requested assistance in resolving the issue and gave a clear timeline due to my reliance on a vehicle for business purposes. The alternative vehicle they presented was not reasonably priced and did not reflect a fair resolution to the issue. I would like to be compensated the difference in trade in value with a clean car fax (that I thought I paid for) versus a damage/accident carfax (that I actually got) They had 5 opportunities to make this right but waited until I bought another vehicle from a different dealership to finally agree to my terms. I believe they did this intentionally so they can say they "tried" to fix my issue

'm extremely disappointed with the service my company received from Courtesy Chevrolet. I own a local fleet of black Suburbans and regularly bring my vehicles here for maintenance, so I expected a much higher level of professionalism and honesty. During this particular visit, the vehicle was brought in for a simple brake pad replacement. An entire workday went by without any updates. During that time, I received vehicle tracking alerts showing the SUV moving around on 40th Street, which is nowhere near the dealership. Concerned, I texted the service number to ask if the vehicle was ready. I was told ... Read More

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Yelp - Mar 10, 2026

'm extremely disappointed with the service my company received from Courtesy Chevrolet. I own a local fleet of black Suburbans and regularly bring my vehicles here for maintenance, so I expected a much higher level of professionalism and honesty. During this particular visit, the vehicle was brought in for a simple brake pad replacement. An entire workday went by without any updates. During that time, I received vehicle tracking alerts showing the SUV moving around on 40th Street, which is nowhere near the dealership. Concerned, I texted the service number to ask if the vehicle was ready. I was told the tires were being put back on and that it would be ready shortly. When we picked up the vehicle, it was noticeably dirty and about 1/8 of a tank of gas had been used, which was very unusual. That same night, my driver reported that the brakes were actually louder than before and screeched badly when braking. A week later, we brought the SUV back to Courtesy Chevrolet. They told us it was just "brake dust" and claimed their technicians checked everything. This cost us another full workday, meaning lost time for our driver, missed client opportunities, and lost revenue. Fast forward to today -- we took the vehicle to another mechanic for a second opinion. We were informed that the brake pads had never been replaced and were extremely thin. This is incredibly upsetting and unacceptable. Not only did we pay for a service that apparently was never performed, but my drivers were transporting private clients in a vehicle with unsafe brakes. That is a serious safety risk and completely irresponsible. I would never expect this level of negligence from a major dealership franchise. This situation put my drivers and clients at risk, wasted multiple workdays, and cost my company money. At this point, I do not recommend Courtesy Chevrolet's service department, and I am now weighing my options on how to proceed because this is a very serious matter.

Absolutely do not purchase a vehicle from this place. They literally sent the WRONG loan information for my down payment on my vehicle and didn’t even bother to notify me. They were trying to pocket money and thought it would go unnoticed but this is an extreme violation through FTC and CFPB which I will be notifying. This place is extremely sketchy and they didn’t even offer to make it right. DO NOT DO BUSINESS with this company or dealership.

Absolutely do not purchase a vehicle from this place. They literally sent the WRONG loan information for my down payment on my vehicle and didn't even bother to notify me. They were trying to pocket money and thought it would go unnoticed but this is an extreme violation through FTC and CFPB which I will be notifying. This place is extremely sketchy and they didn't even offer to make it right. DO NOT DO BUSINESS with this company or dealership.

Absolutely do not purchase a vehicle from this place. They literally sent the WRONG loan information for my down payment on my vehicle and didn’t even bother to notify me. They were trying to pocket money and thought it would go unnoticed but this is an extreme violation through FTC and CFPB which I will be notifying. This place is extremely sketchy and they didn’t even offer to make it right. DO NOT DO BUSINESS with this company or dealership.

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In English y Español, did everything to give us a good deal, did not have to spend all day on contracts.

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This dealership is wonderful and provided an worry free experience. Trevin Heard was my salesman and he made sure I had a positive experience. Jeremy in finance ensured my financial deal aligned with my finances. Everyone here was friendly. I highly recommend Courtesy Chevrolet!

I want to share my experience with Courtesy Chevrolet Dealership. On 1/24/2026, I was there and saw my Chevy Suburban 2024, and we agreed to go back on Monday 1/26/2026. While I was doing a test drive I saw that the brakes were not in good shape(43%). The front brake pads and rotor were in bad shape and my salesperson, Jackson Baldree, said that before the delivery, they will do the final inspection for this vehicle. When I went to pick up my car on Monday, I saw that they did not in fact fix my brakes, just made adjustments so I could ... Read More

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DealerRater - Feb 26, 2026

I want to share my experience with Courtesy Chevrolet Dealership. On 1/24/2026, I was there and saw my Chevy Suburban 2024, and we agreed to go back on Monday 1/26/2026. While I was doing a test drive I saw that the brakes were not in good shape(43%). The front brake pads and rotor were in bad shape and my salesperson, Jackson Baldree, said that before the delivery, they will do the final inspection for this vehicle. When I went to pick up my car on Monday, I saw that they did not in fact fix my brakes, just made adjustments so I could not see their condition on my dashboard. After 2.5k mi, I started having issues with my left side brakes, and so I went back to the dealer on Tuesday 2/17/2026. We even had an agreement to get a second key for the car and replace the brakes, since the value of my car is almost 60k. They said that this wasn't part of the agreement, and I mentioned that Jackson said that they would do everything I asked for when I made the first oil change. Jackson was out that day. They did not perform any kind of inspection on my brakes that day. I went back that Thursday 2/19/2026, and I met with Jackson. He confirmed everything that was part of the agreement, but as soon as he went and checked with his team, he came and told me that based on the inspection that was made on Tuesday, the brakes were in good condition. They then added that they could not provide me with a second key because the past owner did not give them 2 keys. I sent my car to Firestone to get my brakes checked, and they said that they are in very bad conditions. I will attach the report with pictures. I told them that I would not bring my car in for any service anymore, despite having paid a package for ceramic coating, 3 oil changes, etc. because I do not trust their services anymore. Since apparently they can change the status of my car on my dashboard, when my car is in horrible condition. I will attach the condition of my brakes and the report from Firestone. I wish you all the best.

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Our sale rep Brandon A was the best. He worked with us and made sure he communicated everything to us along the way. Brandon listen to what we wanted and made sure we got just that and that is what makes my experience the greatest.

Bob Swafford super service representative. Jacob very helpful. Courtesy Chevrolet number 1 in great service

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Joe went above and beyond to accommodate us in purchasing our new van. Courtesy Chevrolet is an excellent choice if you’re looking to purchase a new vehicle. Thank you for working with us and having such great customer service and being so flexible.

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Excellent customer service, very responsive and a pleasure to do business with. Scott is the best in the west!

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Service was the fastest and most efficient I've ever experienced! I was in and out in under and hour, the service advisor, Victor was nice and all in all a great experience.

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This place is liars. They don't stick to their word. They said they were set a deal. They did not set the deal. They put it in text and then sat there and lie and turn around and screwed me over

DONT BUY FROM THIS DEALERSHIP OR IF YOU BUY BE CAREFUL. WHEN THEY WANT TO SELL THEY OFFER YOU SO MANY THINGS BUT LATER THEY JUST IGNORE YOU I BOUGHT A NEW VEHICLE IN JANUARY 2025 3 MONTHS LATER THE CAR STARTED TO HAVE ISSUES TOOK IT TO SERVICE I WAS REFUSED SERVICE EVEN THOUGH I BOUGHT WARRANTIES MADE AN INQUITY MANAGER (ANTHONY LABARBERA) REACH OUT TO ME IN OCTOBER MADE ME REQUEST A DAY OFF FROM WORK CAME AND TALK TO HIM ALL HE TOLD ME LET ME GET BACK TO YOU HERE WE ARE ALMOST 6 MONTHS LATER NOTHING ON JANUARY 2 2026 ... Read More

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DealerRater - Jan 28, 2026

DONT BUY FROM THIS DEALERSHIP OR IF YOU BUY BE CAREFUL. WHEN THEY WANT TO SELL THEY OFFER YOU SO MANY THINGS BUT LATER THEY JUST IGNORE YOU I BOUGHT A NEW VEHICLE IN JANUARY 2025 3 MONTHS LATER THE CAR STARTED TO HAVE ISSUES TOOK IT TO SERVICE I WAS REFUSED SERVICE EVEN THOUGH I BOUGHT WARRANTIES MADE AN INQUITY MANAGER (ANTHONY LABARBERA) REACH OUT TO ME IN OCTOBER MADE ME REQUEST A DAY OFF FROM WORK CAME AND TALK TO HIM ALL HE TOLD ME LET ME GET BACK TO YOU HERE WE ARE ALMOST 6 MONTHS LATER NOTHING ON JANUARY 2 2026 A SENSOR TURN ON MADE AN.APPOINTMENT TOOK THE CAR TALK TO (BRAD HALLOCK) SAME THING HE TOLD ME LET ME GET BACK TO YOU SO I GUESS THE SOLD ME A LEMON VEHICLE AND DONT WANT TO FIX IT EVEN THOUGH IS STILL UNDER WARRANTY SO I JUST WANT MY 2 TRADE INS BACK AND THEY CAN KEEP THEIR LEMON VEHICLE

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Excellent service. Highly recommended. Mr Noah very helpful and so as everyone. I’m happy with their service.

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The best team to work with. Very professional. Only take 45 minutes to complete the service.

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Great customer service very friendly.kept me informed on the status of my vehicle highly recommend

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I don't like my service advisor She quoted me my bill was $400 and it's $600 with labor. She didn't tell me that. I am very disappointed in that dealership.

No car wash after a $105 oil change is wild. Car was left dirty. Wouldn’t go back or recommend👍🏾

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Super friendly and happy staff. No pressure, quick results and a great price. Very happy with the gang there. I

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Took my 2025 C8 Z06 into Courtesy Chevrolet for an oil change, Pico engine scope test and front end rubber gasket replacement behind front license plate bracket, my service advisor (Brad H) was awesome, great communication relayed results upon completion along with going over and above to correct rubber gasket issue in front bumper, always nervous to take my car into dealers for service/repairs for lots of different reasons over the years, but had a great experience at courtesy and with my service advisor, also noticed they now have a person that works the floor when you pull your car ... Read More

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DealerRater - Dec 18, 2025

Took my 2025 C8 Z06 into Courtesy Chevrolet for an oil change, Pico engine scope test and front end rubber gasket replacement behind front license plate bracket, my service advisor (Brad H) was awesome, great communication relayed results upon completion along with going over and above to correct rubber gasket issue in front bumper, always nervous to take my car into dealers for service/repairs for lots of different reasons over the years, but had a great experience at courtesy and with my service advisor, also noticed they now have a person that works the floor when you pull your car in that gets you to a service advisor immediately (nice touch) overall great experience and would recommend them…

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Terrible terrible place , they when from a couple dollars to a thousand plus on repairs

Take my vehicle in for oil changes, always fast, helpful, very nice people to take care of you!

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I made an appointment online to service an airbag recall for my GMC truck. I was set and confirmed for Monday, eventually I received a call informing me that they couldn't take care of me on Monday. I find it infuriating that they are quick to call persistently and they treat you like a king when you're a prospective buyer and then treat you like you're a bother to deal with once you own their product. I did but their product and brand. I was expecting them to do the honorable thing and prioritize the repair of ... Read More

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Yelp - Dec 5, 2025

I made an appointment online to service an airbag recall for my GMC truck. I was set and confirmed for Monday, eventually I received a call informing me that they couldn't take care of me on Monday. I find it infuriating that they are quick to call persistently and they treat you like a king when you're a prospective buyer and then treat you like you're a bother to deal with once you own their product. I did but their product and brand. I was expecting them to do the honorable thing and prioritize the repair of a truck they sell. It's even more irritating that it is the airbag (something crucial to safety). I had already taken the day off and arranged for a ride only to be kicked down the line for whenever they feel like correcting their mistake. Shame on Courtesy Chevrolet.

The service was amazing and they got me what I needed quickly and easy! They also discounted my vehicle to where I could afford it took off thousands of dollars to make it work!! I highly recommend if you’re looking for a dealership to work with you , they are AMAZING!!

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Taken Truck to Them for Repair, It had Taken 5 Day to Look at my Truck and the info they given me, was not True i has Told i need a new engine, before all of that i was treated like i was wasting there time with my Truck, I purchase one New truck from them, never again. after you Buy from them service Department sucks big time.so becareful if you buy from them, you will be treated like a your purchase was from one of the 16th street and Vanburen. Never a again. Buy a Toyata.

Good service nice people fast service good computer communication good snack bar and waiting room

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This review it's for the service department only. I don't know when they started to get this bad, but I am not sure I wanna comeback to do any type of service done here. I made an appointment a week ago for and oil change and I specifically asked for a "timeframe window" just to have the day off properly scheduled, the lady on the phone said it wouldn't take more than 2 hours, which I thought was a little bit too much, but okay, not a big deal, right? Well, today November 20/2025 came in at 8 ... Read More

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Yelp - Nov 20, 2025

This review it's for the service department only. I don't know when they started to get this bad, but I am not sure I wanna comeback to do any type of service done here. I made an appointment a week ago for and oil change and I specifically asked for a "timeframe window" just to have the day off properly scheduled, the lady on the phone said it wouldn't take more than 2 hours, which I thought was a little bit too much, but okay, not a big deal, right? Well, today November 20/2025 came in at 8 am for my "appointment" and it's currently 11:03 am and I am still here! Like what is taking so long? They haven't even started on it yet, isn't this why they give out "appointments" to have a timeframe? This is ridiculous if you ask me. I used to like this service department but now I'm having second thoughts about it. So far I will not recommend anyone to come for an oil change appointment if you wanna continue with your day after, you might have to spend the whole morning/ day sitting here.